Reference

How we keep your account and payments safe

Your privacy matters to us. When you open an account with sugih4d and deposit via DANA, OVO, GoPay or QRIS, we collect only what we need to verify…

Data collected only for account verificationPayment details encrypted and never sharedYour withdrawal requests processed securely
Explore Lobby Read FAQ
sugih4d How we keep your account and payments safe
PRIVACY INQUIRIES

How to contact us about your data

If you have questions about how we handle your information, or if you want to access, update or delete your personal data, our support team is…

Email Send your privacy request to [email protected].
Live Chat Open the chat window in your account dashboard or on our lobby page.
Account Settings Log into sugih4d, go to Settings > Privacy & Data.
DATA SECURITY

How we protect and store your information

Security is built into every layer of your sugih4d account. Your password is hashed and never stored in plain text.

Encryption

All data transmitted between your device and our servers is encrypted using industry-standard SSL protocols. Your login credentials and payment details are never visible to our staff.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through secure gateways. We store only your transaction ID and the deposit amount, never your wallet login or bank details.

Account Verification

Every withdrawal request triggers a second verification step — a confirmation link sent to your registered email or a one-time code to your phone. This prevents unauthorised account access.

Device & IP Tracking

We log your login device, browser and IP address. If an unusual location or device tries to access your account, we flag it and ask for additional verification before allowing login.

Data Retention

Account records are kept while your account is active and for the retention period required by Indonesian law. You can request a full data report or account closure through Settings > Privacy & Data.

Change Your Details

Need to update your email, phone or linked wallet? Go to Account Settings and edit your information directly. Changes to payment methods require a deposit confirmation step for security.

Privacy questions answered

Read the most common questions players in Indonesia ask us about how we handle personal data, privacy rights and account security.

We collect your name, email, phone number, date of birth and a form of identification for account verification. We also record your IP address and device type each time you log in. This data helps us comply with local identity requirements and protect your account from fraud.

We never store your wallet login credentials or bank details on our servers. When you deposit via DANA, OVO, GoPay or QRIS, the payment gateway handles the sensitive information directly. We keep only your transaction ID and the amount deposited for your account history.

Yes. Log into your account, go to Settings > Privacy & Data, and click 'Download My Data'. We'll send you a complete copy of all information we store about you within five working days. You can also view your transaction history and login activity in the same section.

When you close your account, we anonymise your personal details and delete your login credentials. Transaction records are kept for the retention period required by law, but they're no longer linked to your identity. You can request permanent deletion through our support team or the account settings.

Yes, we use cookies to keep you logged in, remember your preferences and prevent fraud. Most browsers let you disable cookies in settings, but this may break some account features. You can manage your cookie preferences in your browser; we don't require cookies beyond what's needed for account security.

Email [email protected] with your account details and request. Our team responds within five working days. You can also use live chat Monday to Friday, 08:00–22:00, or update most information directly in your account settings under Privacy & Data.

We retain account data while your account is active, plus the period required by Indonesian law. Transaction records may be kept longer for regulatory compliance, but they're anonymised and not linked to your personal identity. Request deletion by contacting support or using the account deletion tool in Settings.

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